Terms of Service
These Terms of Service ("Terms") are a legally binding agreement between TropiSoft FZ-LLC ("Company", "we", "us", or "our"), a company registered in the United Arab Emirates, and you ("User", "you", or "your").
These Terms govern your use of the jigsawpix.com website and the JigsawPix mobile applications for iOS and Android (collectively, the "Platform").
By accessing or using the Platform, you agree to these Terms. If you do not agree, please do not use the Platform.
1. Eligibility and Access
You must be at least 13 years old to use the Platform. Users under 13 are strictly prohibited. If you are between 13 and 18, you represent that you have obtained permission from a parent or legal guardian.
We do not knowingly collect personal data from children under 13. If we become aware that a user is under 13, we will delete or anonymize their account and associated personal data to the extent required and feasible, subject to applicable legal retention obligations and backup processes.
You may browse public content and play puzzles without creating an account ("Guest Access"). Certain features — including publishing puzzles, participating in rankings, bookmarking, saving progress, and managing your content — require registration via email or a supported third-party service (such as Google, Apple or Facebook).
You are responsible for keeping your account credentials secure and for all activity conducted under your account. You may delete your account at any time through your profile settings. Account deletion is permanent.
2. User-Generated Content
You retain ownership of the images and puzzles you upload to the Platform.
By uploading or publishing content, you represent and warrant that: you
you own the content or hold all necessary rights and permissions to use and share it;
you have the authority to grant the license described below;
your content complies with these Terms and all applicable laws.
Prohibited Content
You may not upload or publish content that falls into any of the following categories. Violation of these rules is grounds for content removal and account termination.
Intellectual Property Violations
Images, artwork, logos, screenshots, or other material owned by a third party, used without authorization;
Brand logos, trademarks, or identifiable copyrighted characters;
Photos of individuals where you do not hold the necessary rights, permissions, or consents — including from the rights holder and, where required by applicable law, from the depicted person.
Sexual and Explicit Content
Nudity, sexually suggestive, or pornographic material of any kind;
Any sexual content involving minors (persons under 18). Such content will result in immediate account termination and may be reported to the relevant authorities where required by applicable law or where we deem it necessary and appropriate.
Violence and Harmful Imagery
Graphic depictions of real-world violence, blood, injury, or death;
Animal cruelty or abuse;
Content that glorifies, encourages, or instructs self-harm or suicide.
Hate Speech and Discrimination
Imagery or text targeting individuals or groups based on race, ethnicity, religion, gender, sexual orientation, disability, or national origin;
Symbols, gestures, or language associated with hate groups or extremist ideologies.
Privacy Violations
Photos or personal information of individuals shared without their explicit consent;
Non-consensual intimate imagery ("revenge porn");
Content designed to identify, expose, or harass a specific private individual.
Impersonation and Deception
Content impersonating a real person, brand, organization, or public figure in a misleading way;
Fabricated or manipulated images intended to deceive or mislead.
Spam and Malicious Content
Mass-duplicate uploads or off-topic submissions intended to flood the catalog;
Promotional or advertising material disguised as user content;
Content containing malware, harmful links, or malicious code.
License to the Company — Published Content
When you publish a puzzle, you grant the Company a worldwide, perpetual, irrevocable, non-exclusive, royalty-free, sublicensable, and transferable license — to the extent you have the rights to grant it — to host, store, reproduce, modify (including titles, descriptions, or categories), distribute, display, and promote your content for the purposes of operating, improving, and making the Platform available.
This license applies only to content you actively publish to the Platform. It continues even if you delete your content or your account, to the extent necessary for backup, caching, archival, legal compliance, or content already distributed to or indexed by third parties prior to deletion.
You can manage, edit, or delete your published puzzles at any time through your account settings or on the puzzle page. You will not receive any compensation for the publication, popularity, or use of your content.
Locally Stored Content
The mobile application allows subscribers to create puzzles from their own images. Such puzzles are stored exclusively on your device and are never uploaded to our servers. We have no access to locally stored puzzles, and they are not visible to other users or to us. No license is granted to the Company over locally stored content.
Locally stored content exists solely on your device. We bear no responsibility for its loss due to device failure, application deletion, operating system changes, or any other cause. We do not guarantee continued access to locally stored content if the application is removed, replaced, or discontinued.
3. Prohibited Conduct
In addition to content restrictions, you agree not to engage in any of the following activities on the Platform:
Automated Access and Scraping
Using bots, crawlers, scrapers, or any automated means to access, collect, or index content from the Platform without our prior written consent;
Circumventing any rate limits, access controls, or technical measures designed to protect the Platform;
Manipulation and Abuse
Artificially inflating puzzle views, ratings, or engagement through any means, including coordinated activity or automation;
Creating multiple accounts to evade a ban, bypass restrictions, or otherwise abuse Platform features;
Interfering with or disrupting the integrity or performance of the Platform or its infrastructure;
Unauthorized Use
Accessing or attempting to access another user's account without authorization;
Using the Platform for unauthorized commercial purposes, including reselling or sublicensing access to the Platform, scraping content for redistribution, or operating competing services built on our infrastructure;
Reverse engineering, decompiling, or attempting to extract the source code of the Platform;
4. Moderation and Platform Rights
We may, at our sole discretion and without prior notice or liability, review, modify, feature, restrict, or remove any content, and suspend or terminate any account, that we determine violates these Terms or is otherwise harmful to the Platform or its community.
We may curate the public catalog, promote popular puzzles, adjust metadata, and add, change, or remove Platform features over time, including introducing paid features.
5. Paid Services and Digital Content
Subscription
Mobile applications offer an optional subscription which includes:
Removal of advertisements within the application;
Access to the puzzle creation feature, allowing you to create puzzles from your own images (stored locally on your device).
The website currently does not offer a subscription. Subscription purchases are processed through the Apple App Store or Google Play Store and are subject to their respective billing terms.
Paid Puzzle Collections
Mobile applications may offer paid puzzle collections. All purchases are digital goods and grant a limited, non-exclusive, non-transferable license to access the purchased content within the Platform. No ownership rights are transferred.
Purchased collections may be downloaded to your device for offline play. We do not guarantee continued availability of any specific collection. Access may be affected if the application is removed, replaced, or discontinued.
Refunds
Refunds for all in-app purchases are governed by the applicable app store's policies (Apple App Store or Google Play Store). For billing issues, contact us at [email protected].
6. Advertising
The Platform may display third-party advertisements. An active subscription may reduce or remove advertisements. We do not control the content of third-party ads and are not responsible for them. Any interactions with third-party advertisers are solely between you and the advertiser.
7. Intellectual Property
All Platform elements other than your User-Generated Content — including design, code, logos, interfaces, and proprietary content — are owned by the Company or its licensors and are protected by applicable intellectual property laws.
You are granted a limited, personal, non-commercial, revocable license to access and use the Platform in accordance with these Terms. You may not copy, reverse engineer, modify, or distribute any part of the Platform without our prior written consent.
8. Privacy and Data Protection
Your use of the Platform is governed by our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy describes how we collect, use, and protect your personal data, and includes information on your rights under applicable privacy laws, including the GDPR (for users in the EEA, UK, and Switzerland) and the CCPA (for California residents). Please review the Privacy Policy carefully before using the Platform.
Disclaimers and Limitation of Liability
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
You use the Platform at your own risk. We are not responsible for the accuracy, legality, or appropriateness of user-posted content.
To the fullest extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, or punitive damages arising out of your use of, or inability to use, the Platform. Our total aggregate liability to you will not exceed the greater of USD 100 or the total amount you paid us in the twelve (12) months preceding the claim.
Nothing in these Terms limits our liability for fraud, willful misconduct, or any liability that cannot be excluded by applicable law.
10. Indemnification
You agree to indemnify and hold harmless the Company, its officers, employees, and affiliates from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising from: (a) your User-Generated Content; (b) your alleged infringement of any third-party intellectual property or other rights; or (c) your material violation of these Terms.
This indemnification obligation does not apply to the extent that a claim arises from our own negligence or willful misconduct.
11. Dispute Resolution
We encourage you to contact us first at [email protected][email protected] to resolve any dispute informally before initiating formal proceedings.
Users in the United States
For users located in the United States, any dispute, claim, or controversy arising from or relating to these Terms or the Platform that cannot be resolved informally will be resolved by binding individual arbitration under the rules of the American Arbitration Association (AAA), rather than in court. YOU AND THE COMPANY EACH WAIVE ANY RIGHT TO A JURY TRIAL OR TO PARTICIPATE IN A CLASS ACTION.
Opt-Out Right. You may opt out of this arbitration agreement by sending written notice to [email protected] within 30 days of first accepting these Terms. Your notice must include your name, email address, and a clear statement that you wish to opt out. If you opt out, disputes will be resolved as described in the All Other Users section below.
Either party may seek emergency injunctive or equitable relief in a court of competent jurisdiction. This arbitration clause does not apply to claims within the jurisdiction of a small claims court.
All Other Users
For users outside the United States, any disputes will be resolved exclusively in the courts of Ras Al Khaimah, United Arab Emirates, under the laws of the UAE, unless otherwise required by applicable mandatory consumer protection laws in your country of residence.
12. Termination
We may suspend or terminate your access to the Platform at any time, with or without notice and without liability, for any reason including violation of these Terms.
Upon termination, your license to use the Platform ceases immediately. Section 2 (License to the Company — Published Content only), Sections 7, 8, 9, 10, and 11 survive termination.
13. Changes to These Terms
We may update these Terms at any time. We may provide notice of material changes via the Platform or by email. Continued use of the Platform after changes take effect constitutes your acceptance of the updated Terms.
If you do not agree to the updated Terms, you must stop using the Platform and may delete your account.
14. Copyright Complaints
If you believe that content on the Platform infringes your copyright or other intellectual property rights, please contact us at[email protected] with:
identification of the copyrighted work you claim has been infringed;
the location of the allegedly infringing content on the Platform (e.g., URL or description);
your contact details (name, address, email, phone number);
a statement that you have a good faith belief that the use is not authorized by the rights owner, its agent, or the law;
a statement, under penalty of perjury, that the information in your notice is accurate and that you are the rights owner or authorized to act on their behalf.
We will review valid complaints and take appropriate action, which may include removing the content. Repeat infringers may have their accounts terminated.
15. Miscellaneous
Severability. If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force and effect.
Force Majeure. We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, cyberattacks, infrastructure outages, or acts of government.
No Waiver. Our failure to enforce any right or provision does not constitute a waiver of that right.
Entire Agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and the Company regarding the Platform and supersede all prior agreements.
Language. These Terms are written in English. Any translated versions are provided for convenience only. In the event of a conflict, the English version prevails.
16. Contact
TropiSoft FZ-LLC
FDRK1196, Compass Building
Al Shohada Road, AL Hamra Industrial Zone-FZ
Ras Al Khaimah, United Arab Emirates
Email: [email protected]
Please also review our Privacy Policy, which is incorporated into these Terms by reference and forms part of this agreement.